Refund policy

OUR REFUND POLICY AND PROCESS

 

We take great pride in our reputation for quality and our website contains detailed size charts for every single item for your reference.

We are 100% sure that you will love your Trinarosh  purchases. But in the unlikely event, if you have any issues with your order you will be able to quickly and easily return/exchange your item(s) through our Online Returns Portal! 

However, we are still suggesting all our buyers to check their items once they receive them. If there are any issues with your order you can request a return/exchange by visiting our return portal - click here


 

IMPORTANT

We have a 7-days return policy, which means you have 7 days after receiving your item to request a return/exchange. If you request a return/exchange after a 7 days timeframe, unfortunately, we won't be able to approve a return/exchange. 

 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded!

BLACK FRIDAY SALES ARE FINAL AND NOT ELIGIBLE FOR THE EXCHANGE & STORE CREDIT.

FINAL SALE MEANS - ANY SALES WHICH GIVE YOU UP TO 50% OFF. THOSE ORDERS ARE NOT ELIGIBLE FOR THE EXCHANGE & STORE CREDIT.

 

HOW IT WORKS

ORDER CONSTELLATION



If you would like to cancel your order you may do so within 24 hours of placing your order, because we are dedicated to getting your orders to you promptly we are unable to cancel the order outside of this time frame as it may already be on its way to you.


How to cancel your order, read chapter  PROCESS AND BASIC RULES below.




REFUND


We have a 7-days return policy, which means you have 7 days after receiving your item to request a return/exchange. If you request a return/exchange after a 7 days timeframe, unfortunately, we won't be able to approve a return/exchange. 

 

Trinarosh  issues refunds to the original form of payment used on an order only in the event that your order:


  • Is canceled by TRINAROSH 
  • One or more of your items sold out since your order was processed
  • Item(s) proved to be received damaged, the defective item 
  • If you have received an incorrect item in your order 
  • If the item doesn’t arrive after 30 days, then we will issue a refund
  • *Any other cases of occurrence of a return to the credit or exchange, reed the chapter EXCHANGE AND STORE CREDIT below.

    If this is the case we sincerely apologize. We have strict quality assurance techniques to ensure this does not happen.

    Just go to our Returns Portal and request a refund/exchange. We will notify you of the approval of your refund/exchange in 1-2 business days. 

    If your request is approved we will be responsible for paying the shipping fee back to us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

    When we issue a refund, it will take from 2-5 business days for the funds to be deposited into the buyer's bank account. In some cases, it might be longer, it all depends on the buyer's bank.

    If you used a gift card to purchase your item(s), your funds including the shipping fee will be issued back to your gift card.

     

    Read more in chapter PROCESS AND BASIC RULES below.

     

    EXCHANGE AND STORE CREDIT

    We have a 7-days return policy, which means you have 7 days after receiving your item to request a return/exchange. If you request a return/exchange after a 7 days timeframe, unfortunately, we won't be able to approve a return/exchange. 


     

    When the buyer returns the goods due to the wrong size, color, style (when it doesn't suit), or quality Trinarosh  can only issue a store credit of the goods (no refund to the card, we can issue store credit only) or exchange to a bigger/smaller size. Exchanges are free of charge. 

     

    Just go to our Returns Portal and request a store credit/exchange. We will notify you of the approval of your refund/exchange in 1-2 business days

    You are responsible for paying the shipping fee and it is fully under your responsibility until the package reaches us. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

    When we issue a credit store refund or exchange,  it will take from 2-5 business days to issue a store credit or to process the exchange. 

    For the exchange of the goods, the period will be the same as prescribed in the SHIPPING POLICY.

     

    Read more in chapter PROCESS AND BASIC RULES below.

    CANCELLATION, REFUND, EXCHANGE & CREDIT SORE PROCESS AND BASIC RULES 

  • Visit Return portal 

  • Quickly and easily return your item(s) through our Returns Portal, click here.  

    Do not forget to write your order #. That is very important. It will simplify the initiation of the refund/store credit/exchange/cancellation process. You can find your order number in your confirmation email.


  • Choose the reason & return method 

  • Choose the reason options:

    • Size too small/big
    • I don’t like the color
    • Arrived too late (more than 30 days)
    • Incorrect item received
    • Doesn’t suit me
    • Parcel damaged on arrival
    • Poor quality / Faulty
    • Looks different from the image on site
    • Others (Please specify in additional notes)

     

    Сhoose the return method according to our Policy:

    • Refund to the original payment method
    • Refund with store credit
    • Exchange to a bigger/smaller size
    • cancel order

     

    Make sure you use the write compensation method for your particular case.

     

    Important note

    To speed up the process of approving your request, we have made the photo field and option in the return form mandatory

     

     

  • Wait for approval
  • Waiting for approval of your refund/credit store/exchange/constellation. We will notify you of the approval or rejection of your request in 1-2 business days. You can also see the progress of your request in our Return Portal.

     

    Important note 

    Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our warehouses are located in different areas across the world, so in case of your decision to file a return you don’t need to send it yourself to the address from which we sent the goods.  If you decide to ship the return without prior communication to our customer service team, it may go to the wrong warehouse and we will no longer be able to automatically return it or replace it.

     Trinarosh  reserves the right to deny any return request if it is if he violates our refund policy you automatically agreed to when proceeded to pay for your order.

     

  • Shipping Your Return
  • Ship the package back within 2 business days from the moment your return request is approved. If you have two/three items, please pack them properly and do not mess them up as items can look "damaged/used" once they will reach us. You are responsible for paying the shipping fee back to us and it is fully under your responsibility until the package reaches us. Shipping costs are refundable only in case of refund to original payment method according to our policy. 

    Make sure to get the tracking number once you ship the item back, contact us, and provide it to us. Otherwise, it might be hard to find your package and it can be delayed as it will take time to find your return in our warehouse.  

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     

  • Wait for confirmation your return is received and inspected. 
  • For every return, we take a picture as proof of receiving your return. Once your return is received and inspected, we will immediately send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

    If you are approved, then your refund will be processed in the method you had chosen in the request.

     

    Important note

    We do inspect every return and in case we detect that item was used, damaged, or in not suitable condition, we have a right to return the item to you and will ask you to cover the shipping fee back to you. 

     

     

  • Compensation terms
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit store card or original method of payment, within a certain amount of days (usually no more than 5 days)

     

    Important note

    If you request an exchange of goods, then the terms of shipment will be the same as indicated in the SHIPPING POLICY.

     

     

     

    IMPORTANT


    ONLY REGULAR-PRICED ITEMS MAY BE REFUNDED ACCORDING TO OUR POLICY! 


    As you can understand for sanitary reasons we are unable to return/refund or exchange personal products such as Сorset dresses, Lingerie, Hosiery, Bodysuits & Swimwear.

     


    We do understand that you want to try an item and see what it looks like on you, make sure to actually try item(s) but please do not use (wear them 2-3 times) item(s) and then process the return. We do inspect every return and in case we detect that item was used, damaged, or in not suitable condition, we have a right to return the item to you and will ask you to cover the shipping fee back to you. 



    For every return, we take a picture as proof of receiving your return. We have a right to refuse a return at any time in case if determine:

    • Items are used, damaged, or washed.
    • Received item which doesn't belong to our brand.
    • Wardrobe

    Keep in mind that if we detect any suspicious activity which is listed above, you will be blacklisted and reported. We reserve legal action in case your return doesn't match what you actually ordered.

    If you have any other questions, feel free to contact us via online chat 24/7.