At TRINAROSH we are committed to our customer's satisfaction. Our goal is to deliver your goods to the right place as quickly as possible and as inexpensive as possible.
We ship Worldwide to ensure that every customer gets to enjoy his or her shopping experience with us.
To ensure that your package is delivered properly and that you receive your package within the time frames we advertise, please make sure that your address is entered correctly and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock, we will contact you immediately and proceed with shipping the rest of your order, issuing a refund to your original form of payment for the item(s) that are not in stock.
Once you have placed an order, you will immediately get sms or email with the order #NUMBER with a status CONFIRMED.
Confirmed means we did receive your order and we are processing it.
We start processing the day after we receive your order once your payment is authorized and verified.
We have our own clothes production and sometimes some items might be out of stock. Usually, we process orders within 1-4 business days.
In case your order takes more than 4 business days to process, it means our team from production is doing their best to collect and ship your order. It might take up to 8-10 business days maximum.
For shoes and bags we always process orders within 1-4 business days.
The order processing time depends on the volume of orders we receive every day (excluding holidays, Saturdays, and Sundays).
In-Transit time starts when your order has been shipped and does not include processing time.Business days do not include Saturdays, Sundays, or Holidays!
SHIPPING OPTIONS, PRICES, AND TIMES
We offer only Standard Shipping for the US/Australia/Canada/Rest of the World.
For standard shipping, we are using our US/EU-based sorting centers to forward parcels to our customers.
Therefore, when you receive a notification that your order is on the way, it means that your item has been shipped and it is on the way to the sorting center together with other orders, so the individual tracking number of your order has not been assigned yet.
Once your order reaches the sorting center, we will immediately notify you with the #TRACK NUMBER of your order. You can track your shipment to see the delivery status on your own now (you have to keep tracking your order every 1/2 days)
Once you receive a tracking number you can easily track your order on the carrier's website. Please do not panic if it does not show up immediately. There is a processing time for your order. When your order has been shipped, you will receive an email with tracking information and you can track your order.
TIME AND RATES
Despite the fact that we only provide standard shipping times we work our hardest to get your order shipped as fast as possible!
In total it will take from 7 to 12 business days (including transit to the sorting center).
We have very low shipping prices. It is fixed for every country and every order. No matter how many items and shipping areas are in your order, the shipping price will always be fixed.
Shipping rates are calculated at checkout.
List of our shipping carriers for the standard shipping: US/Australia/Canada/Rest of World: UPS/USPS/FedEx
Important note for the customers from the EU:
From July 1, 2021, VAT will be charged on all commercial goods imported into the EU, regardless of value. We don't charge any import tax/vat/duty at the checkout. The buyer is responsible to pay the duty/import tax upon delivery. Note for all countries: DUTY TAX: There duty tax you might need to pay when your item arrives. Duty tax rates vary depending on the country. Trinarosh is not responsible for applicable customs fees, import duties, taxes, or any other charges.
DELIVERY POLICY & CLAIMS
- Delay Packages
If the item doesn’t arrive after 30 days, then we will issue a refund. If your package is lost or missing, you must contact us within 10 days. Trinarosh does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.
- Wrong order status
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact us within 10 days to file a claim.We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). Trinarosh does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
- Refused packages will be seized or returned back to us.
Shipping companies inform us in advance if you don't take any actions within a 1-2 days timeframe then they will make a decision themselves with no prior approval. If the package is seized we won't issue a refund. If the package is returned back to us, we will charge shipping fees and taxes (import/duty). All those expenses will be deducted before refunding your funds.
Please note that when the package is in transit, we cannot control it. Sometimes, depending on your location, the package may be delivered with a delay. The reasons may be different: customs, weather conditions, or any other reason that is beyond our control.
- Additional costs for the delivery
Remote areas determined after processing. Additional shipping charges may apply. If you refuse to accept the package and the package is returned to us, shipping charges + import taxes will be charged. These fees will be collected before we issue a refund.
If you have any other questions, feel free to contact us via online chat 24/7.